This was a great program on communications and reinforced a lot of ideas and concepts we already knew but needed to put into practice more.

Lee Glass, Transportation Director, United Sugars

This program has very solid ideas. I learned to justify the product with results, use more open questioning and understanding my customers better through the DISC. I would recommend this training because I can see the benefits!
Peter Blaydes, National Industrial Sales, United Sugars

Asking better questions and the DISC to understand my customers better were keys that I use regularly, even on strangers at truck stops. It has helped me to clarify opportunities as well as objections. The break out sessions and role play really helped to understand and apply the information.

Jonathan Loyd, National Industrial Sale, United Sugars

This program gets to the heart of the matter quickly. The activities and role plays worked better than I expected and reinforced a lot of other training. Communications listening, probing more with effective open questions and the DISC are some of the key ideas I have been using. The trainers did a very good job of relating to our organization and industry.

Gary Staples, National Accounts Director, United Sugars

Being in the technical side, this really gave me insight into selling and communicating. I will apply this in my personal life and internally. The program was conducted with a good balance between instruction and activity. Doing is always a better way of learning, and we did a lot of doing. The trainer was well informed and moved things along very well and time went fast each day.

Pete Havanac, Sales & Marketing Analyst,  United Sugars 

This program has opened my mind to new ideas and approaches to selling
(communicating). The practice and interaction helps to understand and use the open questions and develop better listening skills. The trainers were very experienced, credible and engaging.

Jeff Koppenhaver, Truck Transportation Supervisor, United Sugars

This was very different than other sessions. Harlan did a good job of starting the conversation and then letting us tailor it to our business. The idea of more open and better questions will give us more feed back and results from our customers.

Christi Thielke, Customer Service Supervisor, United Sugars

I thought the program was immediately applicable. The discovery step, dealing with objections and self talk will all help me sell better. The presenters were frank, open and very engaging.

Steve Hines, Director of Marketing, United Sugars

I have learned to further question objections and determine the problem and address them to resolution. The DISC has also help me to look inward and determine my strengths and how to alter potential short comings. I like the way Harlan is able to draw everyone out and into the issue at hand.

Mark Gappa, National Industrial Sales, United Sugars

This program provided a quality overview and understanding of the communication process which is critical to success with customers when negotiating business. I will  be investing more time in planning my engagements with customers and co-workers  utilizing the ideas and skills we have worked with. The trainer has a comfortable demeanor and very open to addressing questions.

Ted Guy, Strategic Account Sales, United Sugars