Collecting Business Debt, SBRx Radio

April 9, 2015 by Harlan Goerger

SBRx Alliance Radio

As a business owner, ever wonder how do I collect debt that is owed me? It's such a fun activity to do , right?

In this episode of SBRx Alliance Radio we discuss debt collection, the do's an don'ts and alternative ways to collect debt and yet still keep a potential good customer?

Take a listen, pass it on...




Core Values and Investors

February 28, 2015 by Harlan Goerger

The Value of Values in Organizational Investment

Having lunch with one of my CEO Solutions Roundtable members the other day and the discussion went to equity investments. He had just signed off on a $350,000 cash infusion with a local investor and felt very good about the values and how he and the investors seem to match.

Let’s go back a couple of years ago and a conversation with the same CEO as he contemplated a potential partner coming onboard. The potential partner was well liked, had some great experience in building companies, had the cash needed and seemed to fit.

We had several conversations about the partner, of whom I had not met, about Core Values and did they match. There always seemed to be a slight hesitation from the CEO on this topic and thus more probing from my side to vet out what the CEO really was seeing, feeling and hearing from the potential partner/investor. As the discussion persuade the CEO began to voice the concerns he had concerning values, vison and having the same commitment to the company as he had.

A three month trial period was agreed upon with the new potential partner to continue vetting the relationship. It did not go well as the new partner’s core values were significantly different and significant tensions arose within the three months. They parted ways with no investment.

Back to the new investor and the conversation with the CEO on core values concerning this opportunity. There were specific examples of how the core values of each matched, how they both agreed on how things should be handled, decided and acted upon. I found no hesitation from the CEO this time, rather a calm excitement on how the values seemed to match. Time of course will tell.

One key point that investors do or at least should consider when determining who they invest in, is the establishment, and more important the active engagement of company core values. Every investor wants a return on investment along with the return of their capital, yet what is it that causes that return?

A great product, marketing plan or amazing visionary may attract investors to an opportunity, but what is it that actually provides traction within the organization to produce the return?

Countless times I’ve seen great ideas go nowhere because the leadership simply was not there. No leadership equals no results and loss of investment. A leader with a great vision, strong core values and the ability to put them into action, will provide the ROI needed plus more.

Although many feel these “soft” and “fuzzy” issues such as “core values” are simply noise, I’ve witnessed just the opposite from my clients and their growth. With strong leadership driving strong core values, organizations attract the right people, right customers and often times have the explosive growth.

When vetting the organization you’re looking to invest in, have the serious conversation about their core values, what they mean and how they utilize them to drive the business. Compare their values to yours and how well they match; of course you have to have a good grasp of what your core values as an investor are.

When you find the match in core values, you have one more strong foot hold to move you and the organization to a successful relationship.

Harlan Goerger, President H. Goerger & Associates Inc. dba AskHG

Small Business Rx Radio - Obama Care II

September 22, 2013 by Harlan Goerger

Yes another pod cast of the Small Business Rx Alliance radio show! 

Your host Harlan Goerger, talks with Joe Day and Jon Haug with more questions about Obama Care and how it impacts you as the small business owner.

What are the regulations, compliance's and loopholes you need to be aware of!

With the delaying of the business fines in 2014, does that also mean compliance is delayed? NO you need to listen and find out what it really means.

Plenty of questions and answers here.

Also, listen to Obama Care I pod cast as well!

Here is the link:

Obama Care on SBRx Show

September 9, 2013 by Harlan Goerger

We want to invite you to listen to our new radio show on AM1100 the Flag. Below is a link to the web site and the hour long show, Small Business Rx, put on by the Small Business Rx Alliance of which I'm a member.

Each Saturday at 7am Central time we'll be discussion business issues from Obama Care, cash flow, leadership, technology, benefits, marketing, finance and all the other questions and issues small business faces each day.

The Small Business Rx Alliance is a group of business experts, aligned together to address the issues business faces and to help them accomplish their business, personal and community goals.

The Small Business Rx Alliance web site is Click on radio to review the pod cast of the shows.

You can listen live on line by going to:

Your input, questions and thoughts are always appreciated.

Harlan Goerger, Host

The Problem With Sales Is???

June 11, 2013 by Harlan Goerger

Once more the sales team is performing, yet clients are leaving because of the "other" department that is not getting the job done!

Is this a sales problem? A department problem? Or a symptom of a larger company wide problem? Either way, customers are leaving and revenues are leaving as well, what would you do?

The scenario is discussed on The Sales Management Challenge and here is what a panel of experts say should be done...

Personally, this is a company issue that needs to include executive CEO level people. It's their job to keep tabs on how the flow is working or not working and make the adjustments. The under performing provider department should be mentored and focused on. Sales seems to be doing its job, but could use some guidance on setting expectations with the customer.

No the CEO should not micro-manage the departments, but should be orchestrating the growth and performance by coaching the department heads of both implementation and sales.


Always open to your comments!